SMARTBUY RETURN POLICY
Last Updated: 25, Jan 2026
1. Overview
This Return Policy applies to purchases made on SmartBuy in Ghana. It explains when and how returns are accepted and processed.
2. Return Window
Buyers have up to 10 days from the date of delivery to request a return.
3. Item Condition
Returned items must be in the same condition as received, including original accessories, packaging (where applicable), and any included documentation. Items that are damaged due to misuse or altered after delivery may be rejected.
4. Non‑Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or regulatory restrictions. These exceptions will be communicated at the time of purchase where applicable.
5. Refunds
“Approved refunds are issued to the original payment method. A 2.5% transaction fee is not included in the return amount and will be deducted from any refund.
6. Inspection and Approval
All returned items are inspected. SmartBuy reserves the right to approve or reject returns based on the condition of the item and compliance with this Policy.
7. Exchanges
Where possible, SmartBuy may offer an exchange instead of a refund. Exchange options depend on item availability.
8. How to Request a Return
“To request a return, contact SmartBuy Support with your order details and reason for return. Our team will provide next steps and return instructions.
9. Changes to This Policy
SmartBuy may update this Return Policy from time to time. Continued use of the Platform constitutes acceptance of the updated policy.
10. Contact Information
SmartBuy Support
Email: support@smrtbuy.site
Website: http://smrtbuy.site