SMARTBUY PRIVACY POLICY
Last Updated: 25, Jan 2026
1. Introduction
SmartBuy (“SmartBuy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use the SmartBuy mobile application, website, and related services (collectively, the “Platform”).
This Policy applies to users located within Ghana.
By using SmartBuy, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our services.
2.1 Personal Information
When you register or use SmartBuy, we may collect:
Full name
Email address
Phone number
Delivery address
Account login details
Order history
2.2 Payment Information
Payments are processed through third-party payment providers. SmartBuy:
Does not store debit/credit card numbers
May receive payment confirmation details (transaction ID, status)
2.3 Device & Usage Information
We may automatically collect:
Device type and operating system
App usage activity
IP address (for security and fraud prevention)
Crash logs and performance data
3. How We Use Your Information
We use collected information to:
Create and manage user accounts
Process orders and payments
Deliver products through authorized agents
Communicate order updates and support messages
Improve app performance and user experience
Prevent fraud and unauthorized access
Comply with legal obligations in Ghana
4. Role of Agents and Data Sharing
SmartBuy uses authorized agents strictly for delivery purposes.
Agents may receive limited information such as:
Customer name
Delivery address
Contact phone number
Order reference
Agents do not have access to:
Payment details
Account passwords
Sensitive personal data beyond delivery needs
Agents are contractually required to protect user information.
5. Information Sharing
We do not sell or rent your personal data.
We may share information only with:
Payment processors (for transactions)
Delivery agents (for order fulfillment)
Service providers (app hosting, analytics)
Legal authorities when required by law
6. Data Storage and Security
SmartBuy uses industry-standard security measures to protect user data, including:
Secure servers
Encrypted communication
Restricted access controls
Despite our efforts, no system is 100% secure. Users are encouraged to protect their login credentials.
7. Data Retention
We retain personal data only for as long as necessary to:
Provide services
Meet legal or regulatory requirements
Resolve disputes
Users may request deletion of their account, subject to legal retention obligations.
8. User Rights
Users have the right to:
Access their personal information
Request corrections
Request account deletion
Withdraw consent where applicable
Requests can be made via the contact information below.
9. Cookies and Tracking
SmartBuy may use cookies or similar technologies to:
Improve app functionality
Analyze usage patterns
Enhance security
Users can manage cookie settings through their device or browser.
10. Children’s Privacy
SmartBuy is not intended for users under 18 years old. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.
11. Third-Party Links
The Platform may contain links to third-party services. SmartBuy is not responsible for the privacy practices of external sites or services.
12. Changes to This Privacy Policy
SmartBuy may update this Privacy Policy from time to time. Changes will be effective immediately upon posting.
Continued use of the Platform constitutes acceptance of the updated policy.
13. Contact Information
SmartBuy Support
Email: support@smrtbuy.site
Website: http://smrtbuy.site